Data Privacy Policy

Introduction

Resete is strongly committed to protecting your personal information. This privacy statement explains why and how we collect personal information, what kind of personal information we collect and what we use it for. It applies to personal data provided both by individuals themselves and by other parties.

Personal information is information relating to an identified or identifiable natural person. The personal information provided to us is used to provide and measure our services.
The personal information provided to us may be shared with our various subcontractors, equipment manufacturers and partners.
When we collect and use personal information, we strive for transparency in why and how we process it.


Registrar and contact information
Resete
New Life Holding Oy, company ID: 2720608-4
Phone: +358 9 565 5730

Email: tietosuoja@resete.fi


Personal data we store
Name
Address
Telephone number
E-mail address

In order to keep track of the services we provide, we also store device information, such as:
Brand
Model
IMEI code
Serial number
Date of purchase
Fault description

We also store information about ordered services, delivery of orders and invoicing.


How long will my personal information be kept?
We retain personal information only for as long as is necessary to fulfill the purposes defined in the Privacy Policy. The information may need to be kept longer if required by a contract or applicable law.


Where is my personal information stored?
Our customer registers containing personal information are stored in databases on servers located in secure locations in Finland.


Who has access to my personal information?
Our employees must have access to your personal information stored in our systems in order to provide us with our services. However, we have restricted access by assigning user roles with job-dependent permissions to our systems. Employees of our channel partners who use our service portal can also monitor the development of orders during the repair process and thus access personal information. However, we also have a personal check-in for each employee.


To whom and why is my personal information shared?
We need to share some personal information with third parties in order to provide our services. As authorized by the manufacturers, we have a contractual relationship with them and we have obligations to share the personal information of our orders with the manufacturer of your device. For payment transfers, we must share personal information with payment service providers. We need to share personal information with our logistics partners so we can send orders back to their owners.

Google Analytics is installed on our website to track and analyze web traffic, which means that we collect usage data and cookies. This information is shared with Google so that it can generate activity reports and share it with other Google services.


Rights of a Registered Person and How to Use Them
As a registered person, you have certain rights and it is our responsibility to ensure that you exercise those rights when purchasing services from us. All storage and processing of data by us is based on your consent and you have the right to cancel it at any time. If you have any questions about personal information or the exercise of your rights as a registered person, you can contact our local customer service or send us an email to tietosuoja@resete.fi


Access to personal data
You have the right to access your personal data held by us as a controller. You can exercise this right by sending us an e-mail to tietosuoja@resete.fi


Changing personal information
If you want to update the personal information you have provided to us, you can contact our country-specific customer services or send us an e-mail to tietosuoja@resete.fi


Deletion of personal data
As a registered person, you have the right to request the deletion of your personal data in certain situations. You can exercise this right by sending us an e-mail to tietosuoja@resete.fi


Contacts
Contact your local customer service or send an e-mail to tietosuoja@resete.fi